Official Online Shop Officer

Otsuka people creating new products
for better health worldwide

is our philosophy that all Otsuka family globally know that they will be highly valued and encouraged to fulfill their potentials. We provide a welcoming, friendly and inspiring work environment that nurtures their growth and passion, as an individual and as part of a team, and stimulates their creativity that make us a unique and great place to work. The pharmaceutical company with our business includes manufacturing, trading, import and export of nutrition and pharmaceutical products. Total employees: Manufacturing 700 person, Head office (Sales and Business support) 200 person.

Official Online Shop Officer is responsible for managing, operating, and optimizing the company’s official online sales channels (e.g. E-marketplace, social commerce platforms). This role ensures smooth daily operations, accurate product listings, timely order fulfillment, and excellent customer service to drive sales and enhance the customer experience.

Job Responsibilities:

1. Online Shop Operations

• Manage daily operations of the official online store(s), ensuring smooth transactions and order processing.
• Coordinate with logistics and warehouse teams to ensure accurate and timely delivery.
• Monitor inventory levels and coordinate with relevant departments to maintain sufficient stock.

 
2. Product and Official Shop Management

• Create and update product listings with accurate descriptions, specifications, and high-quality images.
• Ensure prices, promotions, and product availability are updated in real time.
• Maintain brand consistency across all online channels.
• Coordinate and execute online sales campaigns and promotional activities.
• Work with marketing teams to develop and publish promotional content, banners, and advertisements.
• Track and analyze campaign performance to optimize future activities.

 
3. Customer Service & Customer Complaints Management

• Respond to customer inquiries promptly via chat, email, or platform messaging systems.
• Provide advice and answer related to customer’s inquiry or customer’s complaints.
• Handle returns, exchanges, and customer complaints professionally.
• Maintain high levels of customer satisfaction and positive store ratings.

 
4. Reporting & Analysis:

• Monitor daily, weekly, and monthly sales performance.
• Analyze customer behavior, sales trends, and competitor activities.
• Prepare reports with recommendations to improve store performance.

Qualifications:

• Bachelor’s degree in Marketing, Business Administration, E-Commerce, or related field.
• 1–3 years of experience in online store operations or e-commerce management (experience with platforms such as Lazada, Shopee, JD Central is an advantage).
• Proficiency in Microsoft Office (Excel, Word, PowerPoint); experience with e-commerce backend systems preferred.
• Strong attention to detail, organizational skills, and ability to manage multiple tasks.
• Good communication and problem-solving skills.
• Basic knowledge of online marketing and SEO is a plus.